Last updated: November 1, 2026
1. Who We Are
Childs Heating & Air, LLC (“Childs Heating & Air,” “we,” “us,” or “our”) provides residential and light-commercial heating, cooling, and related HVAC services throughout Middle Tennessee.
We respect the privacy of our customers, website visitors, and job applicants. This Privacy Policy describes the information we collect, how we use and protect it, the service providers we work with, and the choices available to you.
Contact Information
Childs Heating & Air, LLC
5011 Market Place, Unit B
Mt. Juliet, TN 37122
Phone: (615) 519-8545
Email: mail@childshvac.com
Website: https://childshvac.com
Our Terms of Service are also available through our website footer.
2. Information We Collect
We collect information reasonably necessary to respond to requests, provide HVAC services, manage business operations, and process employment applications.
Information you provide may include:
- Name, phone number, and email address.
- Service and billing addresses.
- HVAC equipment information and service history.
- Descriptions of equipment problems and requested services.
- Appointment and scheduling preferences.
- Estimates, invoices, payment information, and transaction records.
- Messages submitted through forms, website chat, email, or text.
- Information provided during telephone conversations.
- Customer feedback and reviews.
- Employment applications, resumes, and uploaded documents.
- Communication preferences and consent records.
Payment information may be processed by authorized payment service providers.
Information collected automatically may include:
- IP address.
- Browser and device information.
- Approximate location derived from technical information.
- Pages visited and referring websites.
- Website interactions.
- Cookies and similar identifiers.
Information from other sources
We may also receive information from companies helping us manage bookings, service appointments, reviews, payment processing, customer communications, and financing.
3. How We Use Information
We use personal information to:
- Respond to customer inquiries and service requests.
- Prepare estimates and schedule appointments.
- Perform HVAC repairs, maintenance, and installations.
- Send appointment confirmations and reminders.
- Notify customers when technicians are on the way.
- Communicate scheduling changes and service updates.
- Process payments and send invoices.
- Maintain service and warranty records.
- Provide customer support and follow-up.
- Request customer feedback and reviews.
- Send marketing communications where appropriately authorized.
- Evaluate employment applications.
- Operate, secure, and improve our website.
- Prevent fraud and unauthorized activity.
- Meet legal, tax, accounting, and recordkeeping requirements.
4. Phone Calls and Our AI Phone Assistant
Our team answers customer calls. When we are unavailable, including after hours, calls may be answered by an AI-powered telephone assistant through our phone system.
The assistant may collect customer names, telephone numbers, service addresses, equipment concerns, appointment information, and other details needed to respond to service requests.
Call Recording and Transcription
Calls handled by our AI assistant are recorded and transcribed.
Recordings and transcripts are processed through our phone and customer-communication systems and may be accessed by authorized personnel to respond to requests, coordinate appointments, maintain business records, and improve customer service.
We provide recording notices and obtain consent when required by applicable law.
Outbound AI Communications
Childs Heating & Air may use AI-assisted outbound telephone calls for service-related communications, including:
- Appointment confirmations and reminders.
- Scheduling and rescheduling updates.
- Service-status notifications.
- Follow-ups concerning requested or completed HVAC work.
- Other customer service communications relating to existing service requests.
These communications are not intended for unsolicited promotional or sales campaigns.
Before placing automated or AI-generated outbound calls, we obtain and document consent when required by applicable law.
Customers may request that these calls stop by contacting (615) 519-8545 or mail@childshvac.com.
Retention
Call recordings, transcripts, and related records are retained for legitimate business and recordkeeping purposes, subject to applicable requirements and our retention practices.
Our phone system providers and their authorized service providers process call information in connection with providing these communication services.
5. Website Forms, Chat, and HighLevel
We use HighLevel, also known as LeadConnector, to manage website forms, customer inquiries, chat communications, customer records, and business messaging.
When you submit information through our forms or website chat, your information is transmitted to and processed through these systems.
This may include contact details, service requests, appointment information, chat messages, and communication preferences.
Information may be accessed by personnel involved in responding to your inquiry or providing services.
HighLevel and its authorized service providers process information in connection with the services they provide to our business.
6. Job Applications and Resumes
When you apply for employment through our Careers page, we collect information included in your application and any uploaded documents.
This may include your contact information, work experience, qualifications, resume, and other information you voluntarily provide.
Applications and uploaded documents are processed through our HighLevel/LeadConnector systems.
We use application information to review qualifications, make hiring decisions, and communicate with applicants.
Please do not include Social Security numbers, driver’s license photographs, banking information, or other unnecessary sensitive identification documents in an initial application.
Employment application records are retained as reasonably necessary for hiring, business, recordkeeping, and legal purposes.
Applicants may contact mail@childshvac.com to ask about their information or request correction or deletion, subject to applicable legal requirements.
7. Housecall Pro
We use Housecall Pro to manage customer bookings, service scheduling, estimates, invoices, job records, and related operations.
Information provided when requesting or receiving HVAC services may be processed and stored through Housecall Pro.
Housecall Pro and HighLevel may exchange customer and appointment information to coordinate authorized service activities and customer communications.
Housecall Pro maintains its own applicable privacy terms and practices for the services it provides.
8. Website Analytics
We use or may enable Google Analytics 4 and Google Tag Manager to measure website performance and manage analytics technologies.
These tools may collect information such as pages visited, device type, browser information, approximate location, referral sources, and website interactions.
Google may process this information according to its applicable privacy terms.
We do not intentionally send names, personal email addresses, telephone numbers, or other prohibited personally identifying information to Google Analytics.
We may update our analytics and website measurement tools as our business needs change.
If new technologies materially change our information practices, we will update this Policy and provide additional notices or controls where required by applicable law.
Visitors can limit certain Google Analytics collection through browser settings or Google’s Analytics opt-out browser add-on:
https://tools.google.com/dlpage/gaoptout
9. Cookies and Similar Technologies
Our website and integrated services may use cookies and similar technologies to:
- Support essential website functions.
- Operate contact forms and chat features.
- Support online booking.
- Display customer reviews.
- Maintain preferences and security.
- Measure website performance and usage.
Some cookies are necessary for website functions, while others may support analytics or related purposes.
You may manage, disable, or delete cookies through your browser settings.
Disabling cookies may affect the operation of certain website features.
We provide additional notices, consent mechanisms, or privacy controls where required by applicable law.
10. Third-Party Financing
Customers may choose to apply for financing through independent third-party financing providers.
Financing applications are generally completed through the financing provider’s own website or application process.
The provider collects and processes application information according to its own privacy policy and terms.
Childs Heating & Air does not independently make credit-approval decisions.
We may receive limited information necessary to coordinate an authorized financed project, such as financing status or transaction details, depending on the provider and arrangement.
11. Text Messages (SMS)
Childs Heating & Air Text Messaging Program
Childs Heating & Air uses business messaging systems, including HighLevel and authorized messaging providers, to communicate with customers who have provided appropriate consent or where messaging is otherwise permitted by law.
Service-Related Messages
Service-related messages may include:
- Appointment confirmations and reminders.
- Scheduling and rescheduling notifications.
- Technician arrival messages.
- Job-status updates.
- Service-related customer support.
- Communications regarding requested HVAC services.
Marketing Messages
Customers who separately agree to receive marketing messages may receive:
- Seasonal heating and cooling promotions.
- Maintenance offers.
- Special offers and discounts.
- Other promotional communications from Childs Heating & Air.
Consent to marketing text messages is not a condition of purchasing goods or services.
Automated promotional review requests may also be treated as marketing communications and sent only when the appropriate consent has been obtained.
SMS Consent
We collect messaging consent through appropriate opt-in methods, including website forms and other authorized communication channels.
Where service-related and marketing SMS options are offered together, they are presented separately.
Customers are not required to agree to marketing texts to request or purchase HVAC services.
We maintain applicable communication preferences and consent records.
Message Frequency and Rates
Message frequency varies based on service activity and communication preferences.
Message and data rates may apply.
Opting Out
Reply STOP to request that text messages stop.
We also recognize applicable opt-out keywords, including QUIT, END, REVOKE, OPT OUT, CANCEL, and UNSUBSCRIBE.
Customers may request changes to their communication preferences by contacting our office.
If you want all text communications from Childs Heating & Air to stop, you may request a complete SMS opt-out.
We honor applicable opt-out requests in accordance with the law. A message confirming your opt-out may be sent where permitted.
Help and Support
Reply HELP for assistance.
You may also contact:
Phone: (615) 519-8545
Email: mail@childshvac.com
Mobile Information Privacy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Wireless Carrier Disclaimer
Wireless carriers are not responsible for delayed or undelivered messages.
Email Communications
Marketing emails include an unsubscribe mechanism as required by law.
Service-related emails may be sent in connection with appointments, invoices, requested services, or other legitimate customer transactions.
12. How We Share Information
We use authorized service providers and business systems to operate our company.
Depending on the services involved, these may include:
- HighLevel / LeadConnector.
- Housecall Pro.
- Website hosting and technical service providers.
- Google Analytics and related tools.
- Trustindex and review platforms.
- Payment processors.
- Email and SMS delivery providers.
- Financing providers selected by customers.
- Accountants, attorneys, insurers, and other professional advisors.
Information may be processed by these providers as reasonably necessary to provide services, support business operations, or meet legal obligations.
We may also disclose information when required by law, in response to valid legal process, or when reasonably necessary to protect people, property, safety, or legal rights.
Information may be transferred as part of a lawful sale or transfer of business assets, subject to applicable requirements.
We do not sell personal information.
The specific restrictions concerning mobile information and SMS consent are described in Section 11.
13. How Long We Keep Information
We retain personal information for as long as reasonably necessary for legitimate business and legal purposes.
These purposes may include:
- Customer service and equipment history.
- Warranty support.
- Estimates and invoices.
- Accounting and tax records.
- Employment applications.
- Customer communication records.
- Legal compliance.
- Dispute resolution.
- Security and fraud prevention.
Some information may need to be retained after a deletion request when required or permitted by law.
When records are no longer needed, we may delete or de-identify them according to our practices and applicable requirements.
14. Information Security
We use reasonable administrative and technical safeguards intended to protect personal information.
We also use third-party business systems and service providers with their own security practices.
No electronic storage or transmission system can be guaranteed completely secure.
If we discover a security incident involving personal information, we will investigate and provide legally required notifications.
Customers who have privacy or security concerns may contact mail@childshvac.com.
15. Children’s Privacy
Our website and services are intended primarily for adults and individuals authorized to request property services.
We do not knowingly collect personal information online from children under 13.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address or delete the information.
Parents or guardians may contact us with concerns.
16. Your Privacy Choices
You may contact us to:
- Ask about personal information we maintain.
- Request correction of inaccurate information.
- Request deletion where appropriate.
- Update communication preferences.
- Ask questions about our privacy practices.
We evaluate requests according to applicable law and legitimate business and recordkeeping needs.
Certain records may need to be retained for accounting, warranty, contractual, safety, or legal reasons.
We may request information to verify your identity before processing certain requests.
Contact:
mail@childshvac.com
(615) 519-8545
17. Third-Party Websites
Our website may provide links to independently operated websites, including financing providers, booking platforms, review services, maps, and other resources.
These websites are governed by their own privacy policies and terms.
We encourage visitors to review applicable third-party privacy policies before providing information through those services.
18. Changes to This Policy
We may update this Privacy Policy as our business operations, technologies, or legal obligations change.
The current version will be posted on our website with a revised update date.
Where applicable law requires additional notice or consent for material changes, we will provide it.
Updating this Policy does not automatically authorize new uses of personal information that require separate consent.
19. Contact Us
Questions or requests about this Privacy Policy may be directed to:
Childs Heating & Air, LLC
5011 Market Place, Unit B
Mt. Juliet, TN 37122
Phone: (615) 519-8545
Email: mail@childshvac.com
Website: https://childshvac.com
